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Step-by-Step guide: Group and individual messaging remedy

_{From RealTyme Support Team}

Hello RealTyme Community,

Here are the steps you can follow if you have been experiencing technical difficulties with one-on-one and group chats over the last few hours:👇

⚡ Group Messaging Issues ⚡:

• Warning Message "The chat room has been destroyed".
• Warning Message "Waiting for other members to join".

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✅ What to do:

• Delete the group chat and create a new one from scratch. Unfortunately, the chat group conversation history will not be kept.
• Create a new group chat with a similar name, if you wish to keep the history within the impacted group chat.
  Example: RealTyme Marketing -> NEW RealTyme Marketing.

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⚡ Individual messaging  Issues ⚡:‍

• Messages are not sent and might have an error message.

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✅ What to do:

• If you sent the message within the chat and ❗mark appears, please click on it and choose resend option.

‍Despite the technical difficulties, your privacy and system security remain unaffected.

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In the meantime, if you have any other questions or concerns, please do not hesitate to reach out to us at support@realtyme.com or reach out to the RealTyme Support Team (ID 1663578539) within the application.

Do not see RealTyme Support Team in your contact? Check this video to learn how to add👇 :